FA77 Privacy Policy – How We Protect Your Data

1. Introduction

This Privacy Policy explains how FA77 ("we", "us", "our") collects, uses, stores, and protects the personal data of players who register and use the FA77 platform at fa77.app. FA77 is committed to handling your personal information with care, transparency, and respect.

By registering an account on FA77, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and use of your personal data as described here. If you do not agree with this policy, please do not register or use the FA77 platform.

This policy applies to all personal data collected through the FA77 website, mobile platform, and any communications between you and FA77 support. It covers players based in Bangladesh and any other jurisdiction where FA77 operates.

2. What We Collect

FA77 collects the following categories of personal data from players:

FA77 does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health data, except where required by law or responsible gaming obligations.

3. How We Collect Your Data

FA77 collects your personal data through the following means:

• Direct registration: When you create an FA77 account, you provide your name, date of birth, mobile number, and email address directly.
• Deposits and withdrawals: When you make a payment on FA77, your payment account number and transaction reference are recorded.
• Identity verification: When FA77 requests KYC documents, you upload identity documents directly through the FA77 platform.
• Automatic collection: When you browse or play on FA77, technical data such as your IP address, device information, and session data is collected automatically by FA77's servers and analytics tools.
• Cookies: FA77 uses cookies and similar tracking technologies to collect usage data. See the Cookies section below for full details.
• Support interactions: When you contact FA77 support via live chat or email, the content of those communications is recorded and stored.

4. Why We Use Your Data

FA77 uses your personal data for the following purposes:

• Account management: To create, maintain, and secure your FA77 account, including password resets and login verification.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate financial records.
• Identity verification: To verify your age and identity in compliance with FA77's legal obligations and to prevent underage gambling.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, bonus abuse, and other prohibited conduct on the FA77 platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance with your FA77 account.
• Platform improvement: To analyse how players use FA77 and to improve the platform's performance, design, and game offering.
• Responsible gaming: To monitor gameplay patterns and identify players who may be showing signs of problem gambling, so that FA77 can offer appropriate support tools.
• Legal compliance: To comply with applicable laws, regulations, and requests from law enforcement or regulatory authorities.
• Marketing communications: To send you information about FA77 promotions, bonuses, and new games — but only if you have opted in to receive such communications. You can opt out at any time.

5. Legal Basis for Processing

FA77 processes your personal data on the following legal grounds:

• Contract performance: Processing your registration data, payment data, and account activity data is necessary to fulfil FA77's contractual obligations to you as a player.
• Legal obligation: FA77 is required by law to verify player identities, maintain financial records, and report certain activities to relevant authorities. This processing is mandatory and cannot be opted out of.
• Legitimate interests: FA77 processes technical and usage data to detect fraud, improve the platform, and ensure the security of the FA77 system. These interests do not override your fundamental privacy rights.
• Consent: Where FA77 relies on your consent — for example, for marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Data Sharing

FA77 does not sell your personal data. FA77 may share your data with the following categories of third parties, strictly for the purposes described in this policy:

• Payment providers: bKash, Nagad, and Rocket receive the minimum data necessary to process your transactions. These providers have their own privacy policies governing how they handle your data.
• Identity verification services: FA77 may use third-party KYC verification services to verify your identity documents. These services process your data under strict confidentiality agreements.
• IT and hosting providers: FA77's platform is hosted on secure servers. The hosting provider has access to server data but is contractually prohibited from using it for any purpose other than providing hosting services to FA77.
• Analytics providers: FA77 uses analytics tools to understand how the platform is used. These tools may collect anonymised or pseudonymised usage data.
• Law enforcement and regulators: FA77 will disclose personal data to law enforcement agencies, regulatory bodies, or courts when required to do so by law or a valid legal order.

7. Payment Data

FA77 handles payment data with particular care. When you make a deposit or withdrawal on FA77 using bKash, Nagad, or Rocket, the following applies:

• FA77 records your payment account number (mobile number) and the transaction reference for each deposit and withdrawal. This is necessary for payment reconciliation and dispute resolution.
• FA77 does not store your bKash, Nagad, or Rocket PIN, password, or full payment credentials at any point. These are entered directly on the payment provider's interface and never pass through FA77's systems.
• All payment transactions on FA77 are processed over encrypted connections. FA77 does not transmit payment data over unencrypted channels.
• FA77 retains payment transaction records for a minimum of five years to comply with financial record-keeping obligations. These records are stored securely and access is restricted to authorised FA77 finance personnel.

8. Cookies

FA77 uses cookies and similar technologies on the FA77 platform. Cookies are small text files stored on your device that help FA77 recognise you, remember your preferences, and understand how you use the platform.

You can control cookies through your browser settings. Note that disabling essential or security cookies may prevent you from logging in or using certain features of the FA77 platform correctly.

9. Data Retention

FA77 retains your personal data for as long as your account is active and for a period after account closure as required by law and legitimate business needs. Specific retention periods are as follows:

• Account and identity data: Retained for the duration of your FA77 account plus a minimum of five years after account closure, to comply with anti-money laundering and financial record-keeping obligations.
• Transaction records: Retained for a minimum of five years from the date of each transaction.
• Support communications: Retained for two years from the date of the last communication, unless the communication relates to an ongoing dispute or legal matter.
• Technical and usage data: Retained in anonymised or aggregated form for platform analytics purposes. Identifiable technical data is retained for up to 12 months.
• Marketing consent records: Retained for as long as you remain opted in, plus a reasonable period after opt-out to demonstrate compliance.

When personal data is no longer required, FA77 securely deletes or anonymises it so that it can no longer be linked to you as an individual.

10. Security

FA77 takes the security of your personal data seriously. The following technical and organisational measures are in place to protect your data:

• SSL/TLS encryption: All data transmitted between your device and FA77's servers is encrypted using industry-standard SSL/TLS protocols.
• Access controls: Access to personal data within FA77 is restricted to authorised personnel who have a legitimate need to access it for their job function. Access is logged and audited.
• Firewalls and intrusion detection: FA77's servers are protected by firewalls and monitored for suspicious activity around the clock.
• Regular security reviews: FA77 conducts regular reviews of its security practices and updates them in response to new threats and vulnerabilities.
• Password hashing: FA77 account passwords are stored as cryptographic hashes. FA77 cannot retrieve your plain-text password — only reset it.

11. Your Rights

As a player on FA77, you have the following rights regarding your personal data. To exercise any of these rights, contact FA77 support at [email protected].

12. Minors

FA77 is strictly an 18+ platform. FA77 does not knowingly collect personal data from anyone under the age of 18. If FA77 discovers that a player is under 18, the account will be closed immediately, all funds will be returned (less any bonuses), and all personal data associated with the account will be deleted as soon as legally permissible.

If you are a parent or guardian and believe your child has registered on FA77, please contact FA77 support at [email protected] immediately. FA77 will investigate and take appropriate action without delay.

13. Changes to This Policy

FA77 may update this Privacy Policy from time to time to reflect changes in the law, FA77's data practices, or the services FA77 offers. When changes are made, the updated policy will be published on this page with a revised "last updated" date.

For significant changes that affect how FA77 uses your personal data, FA77 will notify registered players via email or an in-platform notification before the changes take effect. Continued use of FA77 after the effective date of a revised policy constitutes acceptance of the updated terms.

14. Contact FA77 About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or how FA77 handles your personal data, please get in touch with the FA77 support team:

• Email: [email protected]
• Live Chat: Available on the FA77 platform after login, 24 hours a day, 7 days a week
• FAQ: Visit the FA77 FAQ page for answers to common privacy questions

FA77 is also committed to working with you to resolve any privacy concerns directly. If you feel that FA77 has not adequately addressed your concern, you have the right to escalate the matter to the relevant data protection authority in your jurisdiction.